Client Service Standards
service standards. These
standards are followed
throughout the firm to ensure
quality service to all our clients.
Our rigorous client service
standards are designed to ensure
that we fulfill our professional
responsibilities to the satisfaction
of our clients.
- Determine on each engagement, who our clients are and directly ascertain their expectations for our performance.
- Analyze client’s needs and professional service requirements.
- Develop client service objectives that will enable us to fulfill our professional responsibilities, satisfy our client’s needs, and exceed their expectation. Prepare an appropriate client service plan to achieve these client service objectives.
- Execute the client service plan in a manner, which ensures commitments are met, potential problem anticipated and supervises avoided.
- Establish effective communications, both internal and external, to enhance client perceptions of the value and quality of our service.
- Provide management with insights on the current condition of their business and meaningful suggestions for improvement.
- Continually broaden and strengthen our relationships with key management personnel to facilitate effective communication.
- Ensure that any professional, technical, or client-service problem is resolved promptly with timely consultation in an environment of mutual respect.
Understanding your Issues
A&B offers our clients a multidimensional approach to addressing their issues. We evaluate client issues in a ‘big picture’ context.
- Given the complexity of business today, the stone left unturned could very well be the one that trips you up. That’s why it’s so important to examine opportunities and challenges from every angle-accounting, Assurance and Advisory, Risk, Tax, Legal, Strategy, Financial, Technology and human capital-and that’s just what we help clients do.
- This unique 360-degree perspective is what we call the A&B difference. By applying this approach every day, we provide greater value to the clients we serve. we always structure our multidisciplinary services to suit our client’s individual needs because we understand that no two client issues are the same.
- Our teams work under the leadership of a lead client service partner to help businesses uncover opportunities and manage risks in ways that help their management.
- Create more value every step of the way and combining insight and innovation from multiple disciplines and industries, we help great organization excel, no matter what they do and no matter where they are in the world.
- So what does this mean for you and your company? It means you can work with world-class professionals and consultants who have access to the global methodologies, tools, resources and training. It means you can benefit from years of industry expertise and innovative solutions from around the world. And it means that you get all of this combined with local people who understand your business environment and the specific challenges you face.
More Effective Collaboration
A global culture and a regional structure enables us to bring our breadth of skills to your organization.
A unique multidisciplinary approach to client service.
A More Holistic Solution
We help you to see the implications of each step in a decision, so you deliver to your stakeholders with confidence.
A Deeper Understanding of Your Needs
Our industry focus gives us an understanding of the opportunities and challenges facing your business and helps us see things from your perspective.
We adopt a customized, responsive and personal approach to client service and offer a comprehensive range of services across various industries.
In the following pages, you can find information about some of our services, all of which are provided with an in-built understanding of Egypt & UAE market, your particular-segment and your industry.
Each service offered gives you the depth, experience and solutions you need to create and innovate. The deeper you go, the more important the connections become-just like in your own organization.